FAQ

Frequently Asked Questions

Returns and Refunds Policy

Our policy lasts 365 days. If 365 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. If you are not satisfied with your order, simply send it back to us, and we will process a refund for the order.
Eligibility for Return: To be eligible for a return, your item must be lightly used and in the original working condition with all parts included. It must also be in the original packaging. You must have an item to send back to receive a return/refund.


NOTICE: If your package has been confirmed DELIVERED by the carrier, you must file a claim with the carrier. We have no ability to interact with the carriers at this point. Our orders are shipped with no signature required and may be left in your mailbox, front porch, or another area the carrier feels safe and appropriate based upon size and security.
 Several types of goods are exempt from being returned.

Several types of goods are exempt from being returned.

  • Non-returnable items: Gift cards, Downloadable software products
Required Documentation for Return: To complete your return, we require a receipt or proof of purchase.

Return Process:

  1. Print a copy of your sales receipt email and place it in a shipping box along with the product(s) you are returning.
  2. Send via a trackable carrier (ex: USPS, UPS, FedEx) to: InventrKits LLC 8251 US Hwy 301 N Parrish, FL 34219
  3. Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.
  4. If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain amount of days
Late or Missing Refunds: If you haven’t received a refund yet, first check your bank account. Then contact your credit card company; it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and still have not received your refund, please contact us at support@inventr.io.
Exchanges: We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@inventr.io.
Gifts: If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver, and they will be notified of your return.
Additional Questions:
  1. How do I track my return shipment?
    • You can track your return shipment by using the tracking number provided by the carrier (e.g., USPS, UPS, FedEx).
  2. Can I return an item without the original packaging?
    • No, to be eligible for a return, the item must be in the original packaging.
  3. What should I do if my item is damaged during shipping?
    • If your item is damaged during shipping, please contact us immediately at support@inventr.io for assistance.
  4. Is there a restocking fee for returns?
    • No, we do not charge a restocking fee for returns.
  5. Can I return a gift I received?
    • Yes, you can return a gift following the same return process. If the item wasn’t marked as a gift, the refund will be issued to the gift giver.
  6. How long does it take to process a refund?
    • Refunds are typically processed within a certain amount of days after the returned item is received and inspected. Check your email for notifications on the status of your refund.
  7. What if I received the wrong item?
    • If you received the wrong item, please contact us at support@inventr.io, and we will assist you in resolving the issue.
  8. Can I cancel my order after it has been shipped?
    • Unfortunately, we cannot cancel orders once they have been shipped. If you no longer want the item, you can initiate a return once you receive it.